Frequently Asked Questions

  • When you purchase an item specifically for donation, we create the handmade piece and gift it to the charity you nominate at checkout.

    Donation deliveries are made monthly, during the first week of the following month. This batching process helps us reduce transport and handling costs while ensuring each organisation receives a consistent bundle of babywear.

    You’ll see updates on our donation activity through our website and social channels as our giving grows.

  • All babywear is handmade using high‑quality New Zealand wool. Each item is crafted with soft, breathable yarn that’s gentle on delicate skin.

  • Yes. Every piece is pre‑washed as part of our quality‑check process. This allows us to inspect each stitch, secure any loose yarn, and ensure your item arrives soft, clean, and ready for wear.

  • Orders are prepared within 1–3 business days.

    Delivery timeframes are typically:

    • Urban: 2–4 business days

    • Rural: 3–7 business days

    You’ll receive a tracking number once your order has been dispatched.

  • Yes, all orders over $150 NZD receive free shipping automatically at checkout.

  • At this time, we only ship within Aotearoa New Zealand only.

  • Yes. Returns or exchanges are accepted within 14 days if the item is:

    • Unworn

    • Unwashed

    • Unaltered

    • In original condition and packaging

    To request a return, email contactus@giftsofgracecreations.co.nz with your order number.

  • We recommend:

    • Cool or gentle hand wash

    • Lay flat to dry in shade

    • Do not tumble dry

    This keeps your handmade item soft, safe, and long‑lasting.

  • Yes — we welcome custom commissions when capacity allows.

    Email contactus@giftsofgracecreations.co.nz or enter your details in the Contact page to discuss colours, sizes, or special requests.

  • Your information is used only to process and deliver your order. We do not share or sell your details to third parties. Payments are processed securely, and we do not store credit card information.